Fulfill access and deletion requests against onboarding and feature-adoption data, with a realistic deletion timeline stated upfront.
Appcues guides new users through product tours and feature adoption, tracking events and behavioral data (like A/B test group assignment) as part of that onboarding experience. Deletion against Appcues isn't instant: a request schedules a delete DSR that Appcues itself carries out within 30 days, a real timeline worth knowing rather than assuming immediate completion.
Ketch connects to Appcues to fulfill both access and deletion requests accurately.
Capabilities
The Ketch Appcues integration covers Rights Orchestration: Right to Deletion and Right to Access.
Right to Access retrieves profile information and the user's most recent events, including behavioral fields like A/B test group assignment. Right to Delete schedules a delete DSR in Appcues, which is carried out within 30 days rather than immediately.
With Ketch, teams can
The gap
Onboarding and product adoption data accumulates continuously, and Appcues's own deletion timeline needs to be understood accurately:
Why Ketch
Permissioning infrastructure that governs Appcues the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
The real 30-day completion window is stated plainly, rather than assumed to be instant.
Behavioral fields like A/B test group assignment come back alongside standard profile information.
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that onboarding and product adoption platforms carry real exposure when deletion timing isn't understood and communicated accurately.
Related reading
Integrations
Ketch ships connectors and SDKs so consent, rights, and policy flow into your CDPs, warehouses, ad platforms, and AI stack — without a custom data pipeline.
Book a demo to walk through rights, consent, and preference orchestration on your stack — or start free and connect Appcues yourself.
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