Rights Orchestration
Right to Access retrieves profile information associated with a user. Right to Deletion removes the user's account.
Ketch and Atlassian Jira Cloud
Fulfill rights requests against user data and separately discover what personal data lives across Jira instances, in one connected integration.
About Atlassian Jira Cloud
Atlassian Jira Cloud runs project planning and workspace management, which means personal data shows up in two distinct ways: user profile data tied to individual accounts, and personal data that ends up embedded in issues, comments, and fields across Jira projects more broadly. A privacy program needs both: rights fulfillment for the individual account, and discovery for what's scattered across the broader instance.
Ketch connects to Jira Cloud to cover both.
Capabilities
How Ketch works with Atlassian Jira Cloud
The Ketch Atlassian Jira Cloud integration covers Rights Orchestration (Right to Deletion, Right to Access) and Data Discovery. Separately,
Discovery
Scans data within connected Jira instances and displays discovered assets in the system's Assets tab, surfacing personal data that may be embedded in issues, comments, and fields beyond the user's own profile.
With Ketch, teams can
- Fulfill Right to Access and Right to Deletion requests against individual Jira user accounts through the same workflow used for every other connected system
- Separately discover personal data scattered across Jira issues, comments, and fields, not just the user profile itself
- Get both capabilities from one connected integration, rather than treating rights and discovery as unrelated efforts
The gap
The problem this integration solves
A project management tool holds personal data both in structured user profiles and unstructured, scattered locations across issues and comments:
01. A rights request that only reaches the user's own profile misses personal data that ends up embedded in issue descriptions, comments, or custom fields elsewhere in Jira
02. Manually reviewing Jira issues and comments for personal data doesn't scale across a real, active instance
03. Treating rights fulfillment and data discovery as two unrelated tools, rather than one connected integration, adds unnecessary overhead
Ketch resolves this by combining both capabilities: fulfilling rights requests against the account directly, and separately discovering personal data across the broader instance.
Why Ketch
Why teams choose Ketch for Atlassian Jira Cloud privacy compliance
Permissioning infrastructure that governs Atlassian Jira Cloud the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
Covers both the account and the broader instance
Rights fulfillment reaches the user's profile; Data Discovery separately surfaces personal data scattered across issues and comments.
One integration, not two separate efforts
Rights and discovery capabilities come from the same connected system.
Backed by enforcement precedent
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that project management tools can hold more personal data than a user profile alone suggests.
Questions about the Atlassian Jira Cloud integration
Related reading
Expert insights for teams connecting Atlassian Jira Cloud
Integrations
Pre-built APIs with 1,000+ systems, apps, and models
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