Rights Orchestration
Right to Access returns the information associated with a customer.
Ketch and Commercetools
Fulfill access and deletion requests that reach across a headless commerce stack, not just the customer record sitting at its center.
About Commercetools
Commercetools is built on MACH principles, microservice-based, API-first, cloud-native, and headless, giving businesses granular control over their commerce experience. That same architecture means personal data isn't concentrated in one object; it's distributed across customers, orders, payments, and shopping lists, each accessible through its own API scope.
Ketch connects to Commercetools with a client scoped to reach across all of them.
Capabilities
How Ketch works with Commercetools
The Ketch Commercetools integration covers Rights Orchestration: Right to Access and Right to Delete.The connecting API client is provisioned with a specific set of scopes covering customers, orders, payments, products, cart discounts, shopping lists, and key-value documents, matching the breadth of where personal data can actually live across a Commercetools project, rather than a single broad grant.
With Ketch, teams can
- Fulfill Right to Access and Right to Delete requests that reach customer, order, payment, and shopping list data together
- Match requests using email address as the identifier
The gap
The problem this integration solves
A headless, API-first commerce platform spreads personal data across multiple resource types by design, which creates real coverage risk for rights fulfillment:
01. A rights request that only reaches the customer object misses order, payment, and shopping list data tied to that same person
02. Commercetools's own granular scope model means an integration needs the right specific scopes, not a blanket grant, to actually reach everything relevant
03. Manually reconciling data across multiple Commercetools resource types for a single request doesn't scale
Ketch resolves this by provisioning a client scoped precisely to the resources where personal data can live, so a single request reaches customer, order, payment, and shopping list data together.
Why Ketch
Why teams choose Ketch for Commercetools privacy compliance
Permissioning infrastructure that governs Commercetools the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
Reaches data spread across a headless architecture
Rights requests aren't limited to the customer object alone; order, payment, and shopping list data come along with it.
Backed by enforcement precedent
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that commerce platforms holding order and payment history carry real exposure when rights requests don't reach every relevant resource.
Questions about the Commercetools integration
Related reading
Expert insights for teams connecting Commercetools
Integrations
Pre-built APIs with 1,000+ systems, apps, and models
Ketch ships connectors and SDKs so consent, rights, and policy flow into your CDPs, warehouses, ad platforms, and AI stack — without a custom data pipeline.
See Commercetools permissioning running end to end
Book a demo to walk through rights, consent, and preference orchestration on your stack — or start free and connect Commercetools yourself.
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