Consent Orchestration
Syncs consent choices into Delighted through the same workflow used for every other connected system.
Ketch and Delighted
Fulfill rights requests against survey data that spans more than customers, since Delighted collects employee feedback too.
About Delighted
Delighted gathers actionable feedback across customer, product, and employee surveys from one self-serve platform. That last category matters: a privacy program built around customer data can easily overlook that the same survey tool is also collecting personal data from employees, which carries its own set of obligations.
Ketch connects to Delighted to fulfill rights requests across all of that feedback data.
Capabilities
How Ketch works with Delighted
The Ketch Delighted integration covers Consent Orchestration and Rights Orchestration (Right to Delete, Right to Access).
Rights Orchestration
Fulfills Right to Access and Right to Delete against Delighted through the same workflow used for every other connected system. Connection uses an API Key, found under Delighted's own API documentation page within the account.
With Ketch, teams can
- Fulfill Right to Access and Right to Delete requests against Delighted survey data through the same workflow used for every other connected system
- Sync consent choices to Delighted through the standard Consent Orchestration workflow
- Cover employee feedback surveys with the same rigor as customer feedback
The gap
The problem this integration solves
A survey platform collecting both customer and employee feedback creates a real coverage risk if a privacy program only thinks about the customer side:
01. A privacy program scoped only to customer data can miss that the same tool collects employee feedback, which carries its own obligations
02. Manually locating and removing a specific person's survey responses doesn't scale to real request volume
03. Consent choices that don't reach Delighted leave a gap between what a person agreed to and what surveys continue to collect
Ketch resolves this by treating Delighted as a genuine source of both customer and employee personal data, giving it the same structured rights and consent workflow either way.
Why Ketch
Why teams choose Ketch for Delighted privacy compliance
Permissioning infrastructure that governs Delighted the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
Covers employee feedback, not just customer surveys
A privacy program relying on this integration doesn't have to separately account for the employee-facing side of Delighted.
One workflow for rights and consent
Delighted requests move through the same Data Subject Rights Automation and Consent Orchestration used for every other connected system.
Backed by enforcement precedent
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that any platform holding personal feedback data, employee feedback included, carries real exposure when rights and consent aren't handled completely.
Questions about the Delighted integration
Related reading
Expert insights for teams connecting Delighted
Integrations
Pre-built APIs with 1,000+ systems, apps, and models
Ketch ships connectors and SDKs so consent, rights, and policy flow into your CDPs, warehouses, ad platforms, and AI stack — without a custom data pipeline.
See Delighted permissioning running end to end
Book a demo to walk through rights, consent, and preference orchestration on your stack — or start free and connect Delighted yourself.
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