Remove a person from every place Gainsight references them, not just their primary record, on a single deletion request.
Gainsight
Gainsight centralizes customer success data, pulling in signals from CRMs and product telemetry to drive health scoring, churn prediction, and lifecycle workflows. That centralization means a single person's data doesn't live in one object; it's referenced across Company Person, Relationship Person, and potentially other Gainsight objects tracking their role and relationships within an account.
Ketch connects to Gainsight to remove all of those references together.
Capabilities
The Ketch Gainsight integration covers Rights Orchestration: Right to Deletion and Right to Access.
Right to Delete removes the individual from Gainsight, and that removal cascades: when a person's core record is deleted, their corresponding Company Person, Relationship Person, and other person references across Gainsight objects are deleted along with it. Right to Access returns the data subject's stored information, including their company associations, relationships, and role details.
With Ketch, teams can
The gap
A customer success platform that references the same person across multiple related objects creates real risk of an incomplete deletion:
Why Ketch
Permissioning infrastructure that governs Gainsight the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
Removing a person's core record automatically removes their Company Person, Relationship Person, and other person references too, rather than leaving orphaned data behind.
Company associations and relationship details come back alongside basic profile information.
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that customer success platforms holding relationship and health-scoring data carry real exposure when deletion isn't genuinely complete.
Related reading
Integrations
Ketch ships connectors and SDKs so consent, rights, and policy flow into your CDPs, warehouses, ad platforms, and AI stack — without a custom data pipeline.
Book a demo to walk through rights, consent, and preference orchestration on your stack — or start free and connect Gainsight yourself.
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