Rights Orchestration
Right to Access returns any information associated with the customer. Right to Delete removes the customer profile and any of their data in Gorgias, following the deletion process Gorgias documents for its own GDPR requests.
Ketch and Gorgias
Fulfill access and deletion requests against a help desk platform, aligned with the process the platform itself documents for GDPR requests.
About Gorgias
Gorgias streamlines customer support communication with automated responses and ticket management, built to keep support efficient without sacrificing the customer experience. Because Gorgias documents its own GDPR request process, a rights integration built to align with that process, rather than working around it, is more likely to behave exactly as Gorgias itself expects and supports.
Ketch connects to Gorgias with that alignment.
Capabilities
How Ketch works with Gorgias
The Ketch Gorgias integration covers Rights Orchestration: Right to Deletion and Right to Access.
With Ketch, teams can
- Fulfill Right to Access and Right to Delete requests against Gorgias customer data through the same workflow used for every other connected system
- Rely on a deletion process aligned with Gorgias's own documented GDPR request handling, rather than a workaround
- Connect using an API key and domain specific to the connected Gorgias account
The gap
The problem this integration solves
A help desk platform that documents its own GDPR process still needs an integration that actually uses that process correctly:
01. A deletion mechanism that doesn't align with how Gorgias itself expects GDPR requests to be handled risks incomplete or inconsistent results
02. Manually reviewing customer records for an access request doesn't scale to real request volume
03. Coordinating credentials and account-specific domain details for each connection adds setup friction that's better handled once, correctly, than repeatedly
Ketch resolves the first two by building the integration around Gorgias's own documented process and by giving privacy teams a structured, repeatable rights workflow.
Why Ketch
Why teams choose Ketch for Gorgias privacy compliance
Permissioning infrastructure that governs Gorgias the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
Aligned with Gorgias's own GDPR process
Deletion follows the same documented approach Gorgias itself supports, rather than a workaround that might not behave the way Gorgias expects.
One rights workflow, not a manual process
Gorgias requests move through the same Data Subject Rights Automation used for every other connected system.
Backed by enforcement precedent
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that customer support platforms carry real exposure when rights requests aren't fulfilled through a genuinely reliable process.
Questions about the Gorgias integration
Related reading
Expert insights for teams connecting Gorgias
Integrations
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