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Ketch and ON24

Fulfill deletion requests against digital engagement data that's meant to drive revenue insight, using a credential provisioned specifically for that purpose.

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ON24 Integration Documentation
On24

About ON24

ON24 powers sales and marketing digital engagement, generating insight meant to drive revenue growth from webinar and content interactions. That engagement data is tied to real people, which means a deletion request needs to reach it reliably, connected through a properly provisioned credential rather than shared account access.

Ketch connects to ON24 with exactly that kind of credential.

Capabilities

How Ketch works with ON24

The Ketch ON24 integration covers Rights Orchestration, specifically Right to Delete.

Rights Orchestration

Fulfills Right to Delete against ON24 through the same workflow used for every other connected system. The connection uses a Client ID, Token Key, and Token Secret, provisioned through ON24's own API Dashboard by assigning a new API access token to an admin's login with access enabled across all endpoints.

With Ketch, teams can

  • Fulfill Right to Delete requests against ON24 engagement data through the same workflow used for every other connected system
  • Connect using a token provisioned specifically for this integration, tied to an admin account with defined endpoint access
  • Match requests using email address as the identifier

The gap

The problem this integration solves

Digital engagement platforms generate detailed interaction data, and manually reviewing that data for a deletion request doesn't scale:

01. Manually locating and removing a specific person's engagement data doesn't scale to real request volume

02. Provisioning API access without understanding what endpoint scope is actually granted risks either too little access (failed requests) or too much (unnecessary exposure)

Ketch resolves the first by giving ON24 a structured, repeatable deletion path, and the second by using a token provisioned with defined endpoint access rather than an ambiguous credential; the third is addressed by stating the scope plainly.

Why Ketch

Why teams choose Ketch for ON24 privacy compliance

Permissioning infrastructure that governs ON24 the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.

  • Connected through a properly provisioned credential

    The API access token is created specifically for this integration, tied to a named admin account.

  • One deletion workflow, not a manual process

    ON24 requests move through the same Data Subject Rights Automation used for every other connected system.

  • Backed by enforcement precedent

    The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that digital engagement platforms carry real exposure when deletion isn't handled with real process behind it.

Questions about the ON24 integration

Related reading

Expert insights for teams connecting ON24

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