Rights Orchestration
Right to Access retrieves customer profile information and associated addresses.
Ketch and Salesforce Commerce Cloud
Fulfill access and deletion requests scoped to the exact customer list a request concerns, in a platform that often runs multiple sites and brands from one instance.
About Salesforce Commerce Cloud
Salesforce Commerce Cloud runs ecommerce experiences across sites, often multiple brands or storefronts within a single Commerce Cloud org, each with its own customer list. A rights request needs to be scoped to the right one; connecting broadly without that scoping risks either missing data or reaching further than intended.
Ketch connects to Salesforce Commerce Cloud with that specific customer list scoping built into the connection.
Capabilities
How Ketch works with Salesforce Commerce Cloud
The Ketch Salesforce Commerce Cloud integration covers Rights Orchestration: Right to Access and Right to Delete. The connection requires a Customer List ID specifically, found under Business Manager's Sites administration, so the integration is scoped to the correct customer list within a Commerce Cloud org rather than assuming a single, org-wide customer base.Setup also requires an API client configured in Account Manager with specific scopes for customer list read and write access, plus Tenant ID, Shortcode, and Organization ID values pulled from Commerce Cloud's own Business Manager administration screens.
With Ketch, teams can
- Match requests using email address as the required identifier
The gap
The problem this integration solves
A commerce platform running multiple sites or brands from one org creates real scoping risk if a rights integration doesn't account for it:
01. Connecting without specifying the correct Customer List ID risks either missing the data a request actually needs or reaching data outside its intended scope
02. Manually locating the Tenant ID, Shortcode, Organization ID, and Customer List ID across multiple Business Manager screens is real setup friction if not done carefully
03. Coordinating rights fulfillment across multiple sites within one Commerce Cloud org, each with a distinct customer list, doesn't scale without deliberate scoping per connection
Ketch resolves this by requiring the specific Customer List ID as part of setup, so each connection is properly scoped from the start.
Why Ketch
Why teams choose Ketch for Salesforce Commerce Cloud privacy compliance
Permissioning infrastructure that governs Salesforce Commerce Cloud the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.
Retrieves profile and address data together
Access requests return both, rather than just basic account fields.
Backed by enforcement precedent
The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that ecommerce platforms holding customer and address data carry real exposure when rights requests aren't scoped and fulfilled correctly.
Questions about the Salesforce Commerce Cloud integration
Related reading
Expert insights for teams connecting Salesforce Commerce Cloud
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