Ketch and Stripe

Retrieve every customer record tied to an email address, not just the first match, because Stripe itself doesn't enforce email uniqueness.

Stripe

About Stripe

Stripe processes payments and manages billing, storing customer records with email, name, address, phone, and payment metadata keyed to a Stripe customer object. Because Stripe doesn't require email addresses to be unique across customer records, a single person can have more than one Stripe customer object tied to the same email, and an access request needs to find all of them, not just the first result.

Ketch connects to Stripe to retrieve exactly that complete set.

Capabilities

How Ketch works with Stripe

The Ketch Stripe integration covers Rights Orchestration, specifically Right to Access.Connection uses a restricted Stripe API key, scoped specifically to read-only access on the Customers resource, with every other permission left at none.

Rights Orchestration

When an access request is submitted, Ketch retrieves all Stripe customer records associated with the provided email through Stripe's List Customers API, automatically paginating through every matching result rather than stopping at the first one, since Stripe email isn't guaranteed to be unique.

With Ketch, teams can

  • Retrieve the complete set of Stripe customer records for a given email, not just a single match

The gap

The problem this integration solves

Stripe's own data model allows for non-unique customer emails, and a naive integration risks returning an incomplete picture:

01. An access request that stops at the first matching customer record can miss additional Stripe customer objects tied to the same email

02. Connecting with a broad API key, rather than one restricted to read-only Customers access, creates unnecessary security exposure

Ketch resolves the first by automatically paginating through every matching result, and the second by requiring a restricted, minimally scoped API key; the third is addressed by stating the scope plainly.

Why Ketch

Why teams choose Ketch for Stripe privacy compliance

Permissioning infrastructure that governs Stripe the same way it governs every other system in your stack — not a one-off connector bolted onto a banner.

  • Returns the complete set of matches, not just one

    Automatic pagination through Stripe's List Customers API accounts for Stripe's own non-unique email model.

  • Minimally scoped API access

    A restricted key with read-only Customers permission, and nothing else, is all this integration requires.

  • Backed by enforcement precedent

    The California Attorney General reached a $1.55 million settlement with Healthline Media over sharing sensitive data with advertisers without valid consent, a reminder that payment platforms holding detailed customer and billing data carry real exposure when access requests aren't fulfilled completely.

Questions about the Stripe integration

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