Summarize this article with
Adding a cookie banner to your BigCommerce store helps you comply with privacy regulations like GDPR and CCPA. This guide will show you how to integrate a cookie banner using Ketch Free's Smart Tag in just a few easy steps.
Why you need a cookie banner
A cookie banner is essential for ensuring your BigCommerce store complies with privacy laws like GDPR and CCPA. It informs visitors about data collection, provides options for managing consent, and helps build trust with your customers.
Without a cookie banner, you risk non-compliance, which can lead to fines and damage to your brand’s reputation. Implementing one ensures transparency, legal compliance, and a better user experience.
How do I create a cookie banner in BigCommerce?
To create a cookie banner in BigCommerce, use a consent management platform like Ketch Free. Sign up, grab your Smart Tag, and add it to your store’s header. Customize the banner’s design and settings to match your compliance needs.
Once installed, it will automatically manage cookie consent, helping you comply with GDPR, CCPA, and other privacy laws.
Read also:
Step-by-step guide to adding a cookie banner popup on BigCommerce
Installing a cookie consent banner on your BigCommerce store is simple. Follow the below steps, or refer to the video or tour above for extra guidance.
Step 1: Grab the Ketch Smart Tag
- Sign up for Ketch Free or log into your Ketch dashboard
- Navigate to the Properties screen
- Select the right property and click on Export Code
- Copy the Website Smart Tag code provided
On the Properties screen, select the right property and click on Export Code.
Copy the Website Smart Tag code provided.
Step 2: Access BigCommerce storefront
- Log into your BigCommerce account
- Click on Storefront on the left panel of your BigCommerce website builder
- Next, click on Script Manager in the dropdown
Click on Storefront on the left panel
Click on Script Manager
Step 3: Add custom script
- In BigCommerce Script Manager, click the Create a script button.
- Give the Ketch tag a name and description.
- Set Placement to ‘Header’, Location to be ‘All pages’ and Script category to ‘Essential’
- Set Script type to ‘Script’ and paste the Ketch Smart Tag under Script contents
Click the Create a script button
Fill out the right options
Paste the Ketch Smart Tag under Script contents
Step 4: Publish your website
- Click Save
- Click View storefront in the top-right corner to view the new cookie banner on your website
Click View storefront in the top-right corner
Check out your new cookie banner
“We chose Ketch because of their unparalleled commitment to data privacy and compliance. Their advanced, flexible platform aligns perfectly with our mission to provide clients with secure, scalable solutions that build trust and drive sustainable growth.”
- Raj Tyagi, Founder & Partner, Brightter
The free cookie banner and consent management you need, designed with you in mind
Growing small businesses get Ketch Free to achieve data privacy compliance at no cost, and with peace of mind.
Ketch offers a free, no-code cookie banner and consent management solution tailored for small businesses. It enables users to create customizable cookie banners that comply with privacy regulations such as GDPR and CCPA.
Troubleshooting & FAQs
The cookie banner isn’t showing up on my BigCommerce site. What should I do?
If your cookie banner isn’t displaying on your BigCommerce site, check the following:
- Installation – Verify that the cookie banner script is correctly added to your BigCommerce theme. Ensure it’s placed in the appropriate section (typically the <head> or footer).
- Caching issues – Clear your browser cache or test in an incognito window to rule out caching problems.
- Script conflicts – Other scripts (such as third-party apps or custom JavaScript) may interfere with the banner. Try disabling them temporarily.
- Geolocation settings – If your banner is set to appear only for certain regions (e.g., the EU for GDPR), check your settings to ensure you’re testing from an applicable location.
- Theme or code changes – If you've recently updated or changed your BigCommerce theme, ensure the banner script was reinstalled in the correct location.
How can I customize the appearance of the cookie consent banner?
Ketch Free offers a default banner to help you get up and running as quickly as possible. It includes hundreds of ways to customize your colors, fonts, screen placement, and more.
Simply head over to Consent & Rights -> Properties -> Themes within the Ketch Free app.
Is this BigCommerce cookie banner GDPR and CCPA compliant?
Ketch Free ensures compliance with major privacy regulations, including GDPR and CCPA. Deploy location-aware privacy experiences effortlessly using pre-built no-code templates. When new laws are enacted, Ketch automatically updates your UI with the latest compliant templates.
Do I need to update the code if I change my BigCommerce theme?
No, unless you create a new BigCommerce project. The Smart Tag remains active unless manually removed.
