01. The sale and share disclosure did not match the advertising
The Enforcement Division alleged Federal Express said it did not sell or share personal information while it took part in cross-context behavioral advertising.
FedEx: $2.975M California privacy fine
CalPrivacy ordered Federal Express to pay a $2.975 million administrative fine and change its practices after the company said it did not sell or share personal information while taking part in cross-context behavioral advertising.
- CCPA
- California
Last updated
Enforcement snapshot
- Amount
- $2.975M
- Regulator
- CalPrivacy
- Sector
- Shipping and logistics
- Published
- November 2026
Technical failure modes
What failed
02. Opt-out preference signals were not honored
The Board's decision states the company failed to honor opt-out preference signals.
03. The CCPA webform skipped online tracking technologies
The request webform did not apply to online tracking technologies, so a consumer request did not reach the cookies and pixels doing the sharing.
04. Cookie controls did not work
Controls meant to address online tracking technologies did not work. Where a cookie notice is the opt-out, the order requires it to explain how it applies to sale or sharing and to link to the place the consumer makes that choice.
Remediation path
What Ketch would help validate
Related paths
Related product and solution paths
More enforcement analysis
Other settlements with the same failure modes
Next step
Do not wait for a demand letter to find the gap
The Board's decision says opt-out preference signals were not honored, the CCPA request webform did not cover online tracking technologies, and the cookie controls did not work. Bloomberg Law reported that CalPrivacy said FedEx shared customer data with Meta, Google, LinkedIn, and Adobe through cookies and pixels.
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